Be Advised: All United Kingdom customers who order one of Ms. Merls cakes must email her at:
Msmerl@jamaicanblackcake.com
once your order is placed.
This is so that Ms. Merl can immediately communicate with you about the entire process of your order. From the time your cake is baked till the time it reaches your door step. Ms. Merl wants to have open communication from the first step. This ensures your package arrives with high quality and standard.
Duties, Taxes, Customs and Surcharges
International customers will be responsible for all customs, duties, and tax charges, which may vary from country to country. You may also be subject to a surcharge by the courier for the handling of your order through customs and/or for addresses outside of their standard delivery area. We have no control over these charges and they are not included in our Product or Shipping and Handling fees. Orders that have already shipped cannot be canceled. We cannot accommodate requests for credit on orders that have been refused by the recipient or are undeliverable because of an incorrect International address.
Shipping
Most international orders are shipped via USPS:
Priority Mail® International Medium Flat Rate Box USPS-Produced Box: 13-5/8" x 11-7/8" x 3-3/8" or 11" x 8-1/2" x 5-1/2" Maximum weight 20 pounds. | 6 - 10 business days | $47.95 | $47.95 |
International Ordering Tips
Listed are some helpful reminders for customers shipping to international locations:
1. International customers are responsible for all local import fees and duties associated with your order. Check with local authorities concerning any applicable taxes, duties, and/or customs delays before placing your order. We are not responsible for any of these fees or delays.
2. Some countries place restrictions on certain imports, and some of these imports are banned altogether. Please check with your local authorities before placing an order. While we can refund the merchandise cost if an item is returned to us due to import restrictions, we cannot refund the shipping and handling charges. In some cases, customs officials will confiscate the restricted items, in which can we cannot refund the merchandise or the shipping and handling costs.
3. When ordering internationally, please be patient for the arrival of your order. There are many delays that may occur that are beyond our control caused by such things as weather, language barriers, duties, taxes, import restrictions, and customs services. Please be understanding of this complex operation and allow 30 business days before declaring an international shipment lost in transit and requesting reshipment.
Again, please read all policies carefully before placing your international order. Thank you!
